We have a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition you received it—unused, with all tags attached, and in the original packaging. We also require a receipt or proof of purchase.
To initiate a return, please contact us at info@schonfeld-schmuck.com . Please note that returns must be sent to the following address:
Waterhoen 17, 3831 HT, Leusden, Utrecht, Netherlands.
If your return is accepted, we will send you a return label along with instructions on how and where to send the package. Items returned without a prior return request cannot be accepted.
If you have any questions about returns, you can contact us at any time at info@schonfeld-schmuck.com .
Damage and Problems
Please inspect your order immediately upon receipt and contact us immediately if an item is defective, damaged, or incorrectly delivered so that we can investigate and resolve the issue.
Exceptions / Non-returnable items
Certain items are non-returnable. These include:
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perishable goods (e.g. food, flowers or plants)
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Hygiene products (e.g. cosmetics),
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hazardous materials, flammable liquids or gases.
Please contact us if you have any questions about a specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchange
The fastest way to get the product you want is to return the current item and place a new order once the return is approved.
14-day right of withdrawal within the European Union.
Notwithstanding the above conditions, if the goods were delivered within the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As mentioned above, the items must be in the same condition in which you received them—unused, with all tags attached, and in the original packaging. Again, we require a receipt or proof of purchase.
Refunds:
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be automatically processed via your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and credit your refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@schonfeld-schmuck.com .
Schonfeld Schmuck
Eye For Solutions
Trade Register Number: 77777816
Address: Waterhoen 17, 3831HT Leusden, Netherlands
Website: https://schonfeld-schmuck.com
Tel: +3197010209766
Email: info@schonfeld-schmuck.com
If you have any questions about returns or complaints, please contact us – we will be happy to help you!
